Dealer Allegedly Sells Repainted Toyota Innova Hycross As New: Furious Customer Posts Video

Toyota as a brand is known for its reliability, and it is rare to hear customers complain about either the vehicles or the after-sales service. One of the most sought-after models from Toyota at the moment is the Innova Hycross MPV. Since its launch, the MPV has been facing long waiting periods. We have now come across a video in which a customer alleges that a dealership sold him a damaged and repainted Innova Hycross as a brand-new car.

The video has been shared by Prateek Singh on his Facebook page and was recorded by the customer himself. In the video, we see the Innova Hycross owner arguing with dealership staff after realising that he had allegedly been tricked into buying a repainted or damaged vehicle. Suspecting an issue with the car, the customer brought a mechanic and a painter to the dealership for inspection.

Upon inspection, the painter stated that the left side of the car appeared to be repainted. According to him, it was easy to identify because the paint job was not done cleanly. The body panels seemed to have been repainted in a hurry, and traces of paint were still visible on the inner side of the doors, door beadings, and the ORVM cover.

Further inspection revealed that screw covers on the inner door pads were missing, and even the Hybrid badge, which is usually seen on the front door of the MPV, was not present. While the exact name of the dealership is not known, it appears to be located somewhere in the Delhi NCR region.

In the video, we also hear a dealership staff member asking the customer whether he had permission to record the interior of the vehicle. The customer responds by stating that the car belongs to him and questions why he would need permission to record his own vehicle. He then explains the issue to the staff, following which it appears that the dealership finally admitted that the car had been repainted.

Naturally, the customer was not satisfied, as he had purchased the vehicle with the expectation that it was brand new. Feeling cheated, he expressed his frustration. It is worth noting that during transportation from the manufacturing plant to the stockyard or dealership, some vehicles may suffer minor scratches, which are often rectified before delivery.

However, in this case, it appears that there were multiple dents on the left side of the car, along with scratches on the alloy wheels, which is unacceptable for a vehicle that costs over Rs 20 lakh. Ideally, the dealership should have replaced the damaged panels with new ones before delivering the car to the customer. Instead, some dealers choose to repaint the panels to save costs, and it appears that something similar may have happened in this instance.

At the moment, it is not clear whether the issue has been resolved or if the customer is still in discussion with the dealership or planning to take legal action for selling a repainted car under the guise of a new one.